API magazine
October 1, 2020

British Airways has announced plans to test AI-powered autonomous robots at London Heathrow Airport (LHR) Terminal 5 (T5) to further enhance punctuality for passengers.

From 2020, the robots will be used in T5 to guide passengers through the airport, freeing the airline’s staff to focus on answering more complex queries. Produced by BotsAndUs, the robots are capable of interacting in different languages with the help of translation technology. They can provide answers to a variety of different questions, including real-time flight information. Equipped with geolocation technology and advanced sensors, the robots can traverse across the airport and transport passengers to different locations such as BA’s Special Assistance and Family Check-In zones.

In November 2019, British Airways began using AI to ensure the timely departure of flights at T5. The airline also installed 80 automated check-in kiosks and automated bag-drop machines at the terminal.