API magazine
October 1, 2020
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The free service will be available totravellers via a smartphone App paid for by the Port Authority and provided byAira, a company that uses video-chatting technology and the support of acustomer representative to provide wayfinding assistance.

Aira will beaccessible from various curbside public access locations around the airports, andwithin the terminals, excluding TSA and CBP checkpoint areas. Using asmartphone, customers can download the Application, sign up, then connect to aremote professional agent who can see the user’s surroundings through theirdevice’s camera. This enables agents to provide real-time audio descriptions aswell as GPS location, maps, rideshare and photo-sharing capabilities. Theability to connect with a highly trained person who views surroundings throughthe phone’s camera provides easier mobility for those needing guidance aroundthe airports.